Terms & Conditions

Last updated: August 26, 2025

These Terms & Conditions (“Terms”) govern your access to and use of Airweave’s Services. By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

The Services

Airweave provides an open-source and hosted platform to connect, sync, transform, and search data from various sources, enabling agentic workflows. Features may include multi-tenant support, OAuth2/API-key integrations, schedulable syncs, a unified search layer, and Bring Your Own Data Stores options. Specific features and availability may change over time.

Accounts and Eligibility

You must be at least the age of majority in your jurisdiction and capable of forming a binding contract to use the Services. You are responsible for safeguarding credentials and for all activities under your account.

Customer Data and License

“Customer Data” means any data, content, or materials you (or your users) submit to or connect with the Services, including data ingested from third-party tools, databases, or file systems.

  • Ownership: You retain all rights in Customer Data.

  • License: You grant Airweave a limited, non-exclusive, worldwide license to host, process, transmit, index, transform, and display Customer Data solely to provide and support the Services and to improve security, reliability, and performance.

  • BYO Storage: Where you choose to host data in your own environment, you are responsible for the availability, security, and compliance of that environment.

  • Responsibility: You are responsible for obtaining all necessary rights and consents to provide Customer Data to the Services and for the accuracy, content, and legality of Customer Data.

Open Source

Parts of the software are open-source and provided under their respective licenses (e.g., MIT for the main repository). Nothing in these Terms limits your rights under applicable open-source licenses for those components. The hosted Services and proprietary elements are licensed under these Terms, not sold.

Acceptable Use

You will not:

  • Violate laws or third-party rights.

  • Upload or process malicious code, or interfere with the Services’ operation.

  • Attempt to access non-public areas, or probe, scan, or test vulnerabilities without authorization.

  • Resell or provide the Services to third parties except as expressly permitted (e.g., approved white-label scenarios).

  • Use the Services to process special categories of personal data or regulated data (e.g., PHI, PCI, sensitive biometrics) unless expressly agreed in writing.

Third-Party Services

You may connect third-party products (e.g., SaaS apps, databases, identity providers). Their terms and privacy policies govern your use of those services. Airweave is not responsible for third-party services.

Beta/Preview Features

We may offer beta or pre-release features. They are provided “as is,” may be unavailable, and may change at any time. Usage is optional and at your discretion.

Fees and Taxes

Paid plans and usage-based fees, if applicable, are described at checkout or in an order form. You authorize us (and our payment processor) to charge fees and applicable taxes. Fees are non-refundable unless required by law or expressly stated otherwise.

Privacy and Data Protection

Our Privacy Policy describes how we handle personal data as a controller, and our DPA governs processing of Customer Data as a processor where applicable. By using the Services, you agree to the Privacy Policy and, where relevant, the DPA.

Security

We implement reasonable administrative, technical, and organizational measures designed to protect the Services and Customer Data. You remain responsible for securing your accounts, endpoints, and any external systems you connect.

Confidentiality

“Confidential Information” includes non-public information disclosed by either party that is marked or reasonably understood to be confidential. The receiving party will use such information only to exercise rights and perform obligations under these Terms, and will protect it with at least the same care it uses to protect its own similar information (not less than reasonable care).

Intellectual Property

Airweave and its licensors retain all rights, title, and interest in the Services, documentation, and underlying technology (excluding Customer Data and open-source components licensed under their own terms). You grant Airweave a royalty-free, worldwide license to use feedback you provide to improve the Services.

Warranties and Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Indemnification

  • By Customer: You will defend and indemnify Airweave against third-party claims arising from (a) Customer Data or your use of the Services in violation of these Terms or law, or (b) your connected third-party services or environments.

  • By Airweave: We will defend and indemnify you against third-party claims alleging that the Services, as provided by us and used in accordance with these Terms, infringe intellectual property rights, subject to usual exclusions (e.g., combinations not provided by us, compliance with your specifications, or continued use after notice of alleged infringement). If infringement is alleged, we may modify the Services, procure a license, or terminate the affected portion and issue a pro-rata refund of prepaid unused fees.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR (A) YOUR PAYMENT OBLIGATIONS, (B) YOUR INDEMNIFICATION OBLIGATIONS, OR (C) YOUR BREACH OF CONFIDENTIALITY OR IP RIGHTS, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO AIRWEAVE FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY (OR $100 IF NO FEES WERE PAID). ##

Term and Termination

These Terms remain in effect while you use the Services. Either party may terminate for material breach not cured within thirty (30) days after written notice. We may suspend or terminate immediately for lawful reasons (e.g., security risk, fraud, violation of law). Upon termination, your access ceases and we will delete or return Customer Data per our Privacy Policy, DPA, and applicable law.

Export and Sanctions

You will comply with applicable export control, sanctions, and trade laws. You represent that you are not located in, or a resident of, any country or on any list subject to comprehensive U.S. sanctions.

Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law rules. The exclusive venue for disputes arising out of or relating to these Terms is the state or federal courts located in Delaware, USA, and the parties consent to personal jurisdiction there. Mandatory consumer protection rights of your country of residence remain unaffected where applicable.

Changes to the Services or Terms

We may enhance or modify the Services. We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., via the Service or email). Your continued use after the effective date constitutes acceptance.

Miscellaneous

These Terms constitute the entire agreement regarding the Services and supersede prior agreements regarding the subject matter. If any provision is unenforceable, the remainder remains in effect. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a corporate transaction. No waiver is effective unless in writing.

Contact

For questions about these Terms: hello@airweave.ai

Notes

These drafts reflect Airweave’s described functionality and positioning on airweave.ai.

  • Replace or augment the contact details, governing law/venue, and any compliance references to match your actual corporate registrations, entity names, and preferences.

  • References: airweave.ai